Terms and Conditions

Last updated: [DATE]

1. Agreement Overview

These Terms and Conditions govern your access to and use of the GrowthPath CRM website and software-as-a-service platform (the "Service"), provided by GrowthPath CRM ("we," "our," or "us").

By creating an account or using the Service, you agree to these Terms. If you're accepting these Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity.

2. The Service

GrowthPath CRM is a subscription-based customer relationship management (CRM) platform that allows you to:

  • Store contacts.

  • Track leads and deals.

  • Manage customer communications.

  • Organize business relationships and sales activities.

Specific plans, features, and pricing are listed on our website or in your order form.

3. Accounts

To use the Service:

  • You must provide accurate, complete, and up-to-date information when creating an account.

  • You're responsible for keeping your login credentials secure and confidential.

  • You're responsible for all activity that occurs under your account, including actions performed by your team members.

  • Notify us immediately at [SUPPORT EMAIL] if you suspect unauthorized access to your account.

4. Subscription, Billing, and Free Trials

Subscription Plans

  • The Service is billed on a subscription basis (monthly or annually, depending on the plan you select).

  • Subscription fees are charged in advance.

  • Payments are non-refundable except where required by law or expressly stated otherwise.

  • We may update our pricing by providing at least 30 days' notice before your next billing cycle.

Free Trials

  • If offered, free trials are available only for the period stated during signup.

  • We may require valid payment information before a trial begins.

  • Unless cancelled before the trial ends, your subscription will automatically convert to a paid plan.

  • We reserve the right to modify or discontinue free trials at any time.

Late or Failed Payments

  • If payment cannot be processed, we may suspend your access until payment is successfully received.

  • Continued non-payment may result in account termination and deletion of your data after the retention period described in our Privacy Policy.

5. Your Data and Content

Ownership

You retain ownership of all Customer Data you upload or create within the Service, including:

  • Contacts

  • Leads

  • Notes

  • Files

  • Deals

  • Related business records

You grant us a limited, non-exclusive license to host, process, transmit, and display your Customer Data solely for the purpose of operating, maintaining, and supporting the Service.

Your Responsibilities

You agree that:

  • You have the legal right to collect, store, and process all information uploaded into the Service.

  • The information you provide is accurate and lawful.

  • You will maintain your own backups where practical, in addition to the backups we perform.

Data Export and Deletion

  • You may export your Customer Data at any time while your account remains active.

  • After cancellation, we retain your data for a reasonable period to allow account reactivation or data export.

  • After the retention period, your data will be deleted or anonymized.

  • You may request earlier deletion by contacting [SUPPORT EMAIL].

6. Acceptable Use

You agree not to:

  • Send spam or unsolicited communications through the Service.

  • Violate applicable anti-spam or privacy laws.

  • Upload unlawful, infringing, fraudulent, or harmful content.

  • Attempt to hack, reverse engineer, or bypass the security of the Service.

  • Access accounts or data that do not belong to you.

  • Resell, sublicense, lease, or redistribute the Service without our written permission.

  • Interfere with the performance or availability of the Service for other users.

  • Exceed reasonable API usage limits or use the Service to build a competing product.

We reserve the right to suspend or terminate accounts that violate these Terms.

7. Integrations and Third-Party Services

The Service may integrate with third-party platforms such as:

  • Email providers

  • Calendar applications

  • Advertising platforms

  • Other supported business tools

Please note:

  • Your use of third-party integrations is governed by the third party's own terms and privacy policies.

  • We are not responsible for the availability, accuracy, security, or practices of third-party services.

8. Intellectual Property

Our Property

GrowthPath CRM and all related software, technology, branding, designs, content, and intellectual property remain our exclusive property.

These Terms grant you a limited right to use the Service—they do not transfer ownership of the Service or its intellectual property.

License to Use the Service

During your active subscription, we grant you a:

  • Non-exclusive

  • Non-transferable

  • Revocable

license to use the Service solely for your internal business purposes.

This license automatically ends when your subscription is cancelled or terminated.

Feedback

If you provide suggestions, ideas, or feedback regarding the Service, you grant us the right to use that feedback without restriction or obligation to compensate you.

9. Service Availability

While we strive to provide reliable service:

  • We do not guarantee uninterrupted or error-free availability.

  • Scheduled maintenance may occasionally require temporary downtime.

  • Where practical, we will provide advance notice of planned maintenance.

  • We are not responsible for outages caused by circumstances beyond our reasonable control.

10. Warranties and Disclaimers

  • We warrant that the Service will be provided in a professional and commercially reasonable manner.

  • Except as expressly stated in these Terms, the Service is provided "as is" and "as available."

  • We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and uninterrupted operation.

  • We make no warranties regarding third-party integrations or services beyond our control.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claim relating to the Service is limited to the amount you paid us during the 12 months immediately preceding the event giving rise to the claim.

  • We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or loss of data.

You agree to indemnify and hold us harmless from claims arising out of:

  • Your misuse of the Service.

  • Your Customer Data.

  • Your violation of these Terms.

  • Your violation of applicable laws.

12. Termination

By You

You may cancel your subscription at any time by:

  • Using your account settings, or

  • Contacting [SUPPORT EMAIL].

Cancellation becomes effective at the end of your current billing period.

You remain responsible for all fees incurred before cancellation.

By Us

We may suspend or terminate your account if:

  • Payment is overdue.

  • You violate these Terms.

  • Your activity poses a risk to us, the Service, or other customers.

Where practical, we'll provide advance notice before termination.

Upon termination:

  • Your right to access and use the Service immediately ends.

  • Your Customer Data will be handled according to Section 5 of these Terms.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Internet failures

  • Infrastructure outages

  • Labor disputes

  • War

  • Terrorism

  • Similar unforeseen events

14. General Terms

Governing Law

These Terms are governed by the laws of [STATE], without regard to conflict of law principles.

Modifications

We may update these Terms from time to time.

When changes are made:

  • We'll update the Last updated date.

  • For material changes, we'll notify you by email or through an in-app notice.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with any applicable order forms or signed agreements between you and GrowthPath CRM, constitute the entire agreement between the parties regarding the Service.

15. Contact Us

Questions regarding these Terms and Conditions?

GrowthPath CRM

[SUPPORT EMAIL]