Privacy Policy

Last updated: [DATE]

Introduction

GrowthPath CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, sign up for an account, or use the GrowthPath CRM software and related services (the "Service").

This policy covers two kinds of data:

  • Information about you as our customer or website visitor.

  • Customer Data you store inside your GrowthPath CRM account (contacts, leads, notes, and similar records you upload or collect through the Service).

Section 3 explains how we handle each differently.

1. Information We Collect

Information You Provide Directly

• Account Information
Name, email address, phone number, company name, and billing address.

• Business Information
Company details, team size, and how you plan to use the Service.

• Communication Records
Support tickets, emails, and other messages with us.

• Payment Information
Billing details, processed securely through our third-party payment processor. We do not store full card numbers.

Information Collected Automatically

• Device Information
IP address, browser type, operating system, and device identifiers.

• Usage Data
Features used, pages visited, click patterns, and login activity within the Service.

• Location Data
General geographic location based on IP address.

• Cookies and Tracking Data
Collected through cookies and similar technologies (see Section 5).

Information From Third Parties

• Integration Partners
If you connect GrowthPath CRM to other tools (email providers, calendars, ad platforms), we receive data you authorize those tools to share.

• Referral Partners
If someone refers you to us.

• Public Sources
Publicly available business information.

2. How We Use Your Information

Providing the Service

  • Create and manage your account.

  • Operate, maintain, and improve the CRM platform.

  • Process payments and manage billing.

  • Provide customer support and respond to requests.

Business Operations

  • Send account and service-related notices (billing, security, downtime).

  • Monitor usage to improve performance and reliability.

  • Conduct internal research and analytics on product usage.

Marketing and Communications

  • Send product updates, tips, and marketing emails with your consent. You can opt out at any time.

  • Promote new features and gather feedback.

Legal and Security

  • Comply with legal obligations.

  • Detect and prevent fraud, abuse, or security threats.

  • Enforce our Terms and Conditions.

3. Customer Data You Store in GrowthPath CRM

When you use GrowthPath CRM to store your own contacts, leads, deals, notes, or other records ("Customer Data"), you are the owner and controller of that data. We act as a processor or service provider on your behalf.

This means:

  • We only access Customer Data to operate the Service, provide support, or as you direct.

  • We do not use your Customer Data to market to your contacts, sell it, or share it with other customers.

  • You are responsible for having the proper rights and consents to store and process the personal information of your own contacts within the Service.

  • If you need a Data Processing Addendum for your compliance requirements, contact us at [SUPPORT EMAIL].

4. How We Share Information

We do not sell your personal information. We may share information in these circumstances.

Service Providers (Subprocessors)

We use trusted third-party providers to help deliver the Service, including:

  • Cloud hosting and infrastructure.

  • Payment processing.

  • Email delivery and customer support tools.

  • Analytics and product monitoring.

A current list of subprocessors is available upon request at [SUPPORT EMAIL].

Business Transfers

If we're involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction. We'll notify you of any change in ownership or use of your data.

Legal Requirements

We may disclose information to comply with legal process, protect our rights or safety, prevent fraud, or enforce our agreements.

With Your Consent

We may share information for other purposes with your explicit permission.

5. Cookies and Tracking Technologies

We use cookies to operate the website and Service, including:

  • Essential Cookies – Required for login and core functionality.

  • Analytics Cookies – Help us understand how the Service is used.

  • Marketing Cookies – Used on our marketing site to measure ad performance.

  • Preference Cookies – Remember your settings.

You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from working properly.

6. Data Security

We use industry-standard safeguards to protect your information and Customer Data, including:

  • Encryption of data in transit and at rest.

  • Role-based access controls limiting internal access to data.

  • Regular security monitoring and vulnerability management.

  • Routine backups of Service data.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain account information and Customer Data for as long as your account is active, plus a reasonable period after cancellation in case you want to reactivate or export data.

You can request earlier deletion at any time. We delete or anonymize data when it's no longer needed, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access – Request a copy of the personal information we hold about you.

  • Correction – Fix inaccurate information.

  • Deletion – Request deletion of your personal information, subject to legal requirements.

  • Portability – Receive your data in a portable format.

  • Restriction and Objection – Limit or object to certain processing.

  • Withdraw Consent – Where consent is our legal basis for processing.

To exercise these rights, contact us at [SUPPORT EMAIL].

If you're a contact stored in someone else's GrowthPath CRM account, please reach out to that business directly, since they control that data.

9. Children's Privacy

The Service is not intended for anyone under 16. We do not knowingly collect personal information from children. If we learn we've collected a child's information, we'll delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. We use appropriate safeguards for any international transfers of personal information.

11. Third-Party Links

Our website and Service may link to third-party sites. We aren't responsible for their privacy practices and encourage you to review their policies.

12. California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal information we collect.

  • Request deletion of their personal information.

  • Opt out of the sale of personal information (which we do not do).

  • Not be discriminated against for exercising these rights.

13. European Privacy Rights (GDPR)

If you're in the European Union or UK, you have rights under the GDPR, including:

  • Access

  • Correction

  • Deletion

  • The right to lodge a complaint with your local data protection authority

We process personal data based on legitimate interests, consent, or contractual necessity.

14. Changes to This Privacy Policy

We may update this policy periodically.

We'll update the Last updated date above and, for significant changes, notify you by email or in-app notice.

Continued use of the Service after changes means you accept the updated policy.

15. Contact Us

Questions about this Privacy Policy or our data practices?

GrowthPath CRM Privacy Officer

[SUPPORT EMAIL]

For data protection requests, please include "Privacy Request" in your subject line.